FAQ

What is your return policy?

If you need to return an item, we'll do everything we can to make it possible. We work with each seller individually and adapt that local businesses return policy. If it's within 30 days of your purchase, and the item is unopened and still in new condition, all you have to do is ship the item back to us and we will refund your money or exchange the item. The bottom line is, if you're not satisfied, we'll do everything we can to make it right. To process a return, please email info@madisonlocalshops.com and provide your order number, the item(s) you would like to return, and the reason for the return. We will then provide you with the information you'll need to move forward with the return process.

How much is shipping?

Shipping is always free to Madison, WI addresses (on any orders, no minimum) and is also free on all orders that are $99.00 and up. All other rates are based on location and order price, as shown below*.

Madison, WI: Free Shipping on any purchase (no minimum)

The Midwest States (Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, and Wisconsin):
0-$24.99 - Shipping = $3.50
$25-$49.99 - Shipping = $6.00
$50-$74.99 - Shipping = $7.50
$75-98.99 - Shipping = $10.00
$99 and up - Shipping = Free

All Other US States:
0-$24.99 - Shipping = $5.00
$25-$49.99 - Shipping = $7.50
$50-$74.99 - Shipping = $10.00
$75-98.99 - Shipping = $12.50
$99 and up - Shipping = Free
*These rates are subject to change at any time.

How can I sell products on your website?

If you are an individual or business interested in selling products on MadisonLocalShops.com, please submit a seller application form and someone from our team will get back to you as soon as possible.

My question wasn't answered here, now what?

If you have a question that wasn't answered here, please send us that question via our Contact Us page or give us a call at (608) 622-7113. We'd love to hear from you and do what we can to help. Thank you for supporting the local businesses of the Madison, WI community!